Frequently Asked Questions

States, and do not ship internationally. To ensure the secure delivery of your order, JBeauti does not ship to post office boxes. For each address within the United States, the following charges apply: Ground Shipping: FREE Please allow 4-5 business days. Next-day delivery: $30 without signature confirmation or $35 with signature confirmation. Orders placed before 3PM PST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 3PM PST will be delivered Monday. Sunday and holiday delivery is not available.

If you’re not happy with your purchase, we’re not happy and we will make it right. You may return or exchange your purchase for up to 30 days after purchase. JBeauti offers complimentary shipping for any item that you’d like to return. Simply visit JBeauti/Returns to print out a shipping label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you receive. Articles are accepted for credit or exchange in the U.S. if returned in original condition within 30 days, accompanied by a sales receipt. A refund will be made to the purchaser upon inspection of the returnable item.

At JBeauti, we are proud of the high quality of our jewelry. We offer a 180-day Replacement Guarantee due to manufacturing defects. If you believe you have received an item with a manufacturing defects, please contact us as follows: Email: info.jbeauti@gmail.com Call us at 425-516-9408 Hours of Operation: 9AM-6PM PST Monday-Friday Some examples of common jewelry issues that would not be considered manufacturing defects include: The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear. Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out. The loss of a gemstone caused by damage from everyday wear or from other damage.

Ordering on JBeauti.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

JBeauti.com currently accepts all major credit cards.

Yes, it is safe to order on JBeauti.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your credit card information is used only for the purchase transaction.

JBeauti.com is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax on internet purchases. Sales tax will be automatically applied to your order based on applicable state and local sales taxes based on the shipping address. The terms contained herein are subject to change as taxation regulations may continue to evolve. JBeauti.com continuously monitors state and local tax laws to ensure full compliance.

Shipping Rates & TimesCurrently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, JBeauti does not ship to post office boxes. For each address within the United States, the following charges apply: Ground Shipping: FREEPlease allow 4-5 business days. Next-day delivery: $30 without signature confirmation or $35 with signature confirmation. Orders placed before 3PM PST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 3PM PST will be delivered Monday. Sunday and holiday delivery is not available.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

JBeauti offers complimentary shipping for any item that you’d like to return. Simply visit JBeauti/Returns to print out a shipping label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you receive. Articles are accepted for credit or exchange in the U.S. if returned in original condition within 30 days, accompanied by a sales receipt. A refund will be made to the purchaser upon inspection of the returnable item.

Sterling Silver Jewelry JBeauti only uses sterling silver, one of the most beautiful and lustrous of all metals. Applying proper care for your silver jewelry will help retain its beauty and character for many generations to come.Sterling silver may tarnish slightly, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is used often typically needs less care, so JBeauti strongly encourages you to wear your silver every day. Sterling silver is a precious metal and may require cleaning from time to time. Using the JBeauti complementary silver tarnish cloth, gently rub the silver to help clean the surface. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver looking like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided. Once cleaned and polished, silver must be kept dry and properly stored. Silver should be kept absolutely dry. Unless your silver is used frequently, store it in the complementary JBeauti tarnish-proof bag. If your climate is humid, place a small packet of desiccant crystals inside your storage bag. Avoid contact with rubber bands and other rubber products. The sulfur in rubber may cause tarnishing and corrosion. Gemstone Jewelry Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care. Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Many stones such as jade, coral, pearl, and tourmaline are very delicate and easily abraded. Jade can also chip or scratch when struck. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.

At JBeauti, we are proud of the high quality of our jewelry. We offer a 180-day Replacement Guarantee due to manufacturing defects. If you believe you have received an item with a manufacturing defects, please contact us as follows: Email: info.jbeauti@gmail.com Call us at 425-516-9408 Hours of Operation: 9AM-6PM PST Monday-Friday Some examples of common jewelry issues that would not be considered manufacturing defects include: The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear. Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out. The loss of a gemstone caused by damage from everyday wear or from other damage.

We repair items made by JBeauti. You may send in your item via mail. Please follow the instructions listed below: 1. Download our Repair Form. 2. Print the form and complete all information. 3. Enclose the form with item to be repaired. 4. Send the item and form, via an insured shipping method, to: JBeauti LLC 908 200th Ave SE Sammamish, WA 98075 After we make an assessment, we will send you a free estimate.

To check the status of your repair, please contact Customer Service at 425-516-9408. Representatives are available 9AM-6PM PST Monday-Friday. If you leave a message after hours, a representative will contact you the next day.

JBeauti sells its merchandise online exclusively at: www.JBeauti.com. Buyers should be wary of pirate or lookalike JBeauti merchandise sold through unauthorized channels. Beware of counterfeits.

JBeauti rigorously protects its intellectual property rights. Please direct all tips about counterfeit designs, trademark infringements and websites selling JBeauti replicas or knockoffs to info.JBeauti@gmail.com JBeauti appreciates you for your assistance.